PayGen / Support
Open a support ticket
Support is NewGen. Start in the Help Center — the PayGen documentation, reachable from inside your NetSuite account — and email NewGen Support if it does not cover what you need.
01
Log into your NetSuite account.
02
Search “PayGen Help Center” in Global Search.
03
Not covered there? Email support@newgennow.com and the PayGen team will pick it up.
Urgent payment issue?
Call (877) 932-2478 and ask for the PayGen team, or email support@newgennow.com.